I want you to be completely satisfied with any print purchased from M.P. Osborne. This policy explains what to do if you change your mind or if your order arrives damaged, defective or incorrect.
If you purchase a standard print through this website, you have the right to cancel your order within 14 days of receiving it, without giving a reason.
To exercise this right, please contact me at shop@mposborne.com within 14 days of receiving your order and clearly state that you wish to cancel.
Once you have notified me, the print must be returned within a further 14 days.
Please do not return items directly to The Printspace unless specifically instructed to do so.
Unless the print is faulty, damaged or incorrect, you are responsible for the cost of returning it.
Prints should be returned:
in their original packaging wherever possible;
securely packaged to prevent damage in transit; and
in the same condition in which they were received.
You may inspect the print as you would reasonably inspect an item in a gallery or shop. If a print has been handled beyond what is reasonably necessary and its value has consequently been reduced, I reserve the right to make an appropriate deduction from the refund.
I recommend using a tracked or insured postal service for returned artwork.
Return instructions and the appropriate return address will be provided when you contact me.
Once a returned print has been received, your refund will be processed within 14 days.
The refund will include the original standard delivery charge, where applicable. If you chose a more expensive delivery method than the standard service offered, the additional delivery cost is not refundable.
Refunds will normally be made using the same payment method used for the original purchase.
Every print should arrive in perfect condition and match the product ordered.
If your print arrives damaged, has a production defect, or you receive the wrong item, please contact me as soon as reasonably possible at shop@mposborne.com.
Please include:
your name;
order number;
a description of the problem; and
photographs of the print and packaging where possible.
Photographs allow me to resolve transit damage and printing problems quickly with my fulfilment partner.
Depending on the circumstances, I will arrange an appropriate replacement, refund or other remedy at no additional cost to you.
You will not be responsible for return postage where an item is faulty, damaged, incorrect or not as described.
Fine art prints purchased through this website are produced and dispatched on my behalf by The Printspace, a specialist fine-art printing and fulfilment company.
Although The Printspace manufactures and dispatches the artwork, your purchase is from M.P. Osborne. If you have a problem with an order, please contact me rather than The Printspace directly.
Many works sold through this website form part of strictly limited editions and are individually numbered.
Returning a limited-edition print does not remove your statutory consumer rights. Where a returned edition is suitable for resale, its edition number may subsequently be made available for sale again.
Different cancellation rules may apply where you specifically commission:
a non-standard print size;
personalised artwork;
a specially produced format not normally offered through the shop; or
another product made specifically to your individual requirements.
Where an item is genuinely personalised or produced to a specification unique to you, the statutory 14-day change-of-mind cancellation right may not apply.
This does not affect your rights if the item is faulty, damaged, incorrectly supplied or not as described.
Nothing in this policy limits or excludes your statutory rights under UK consumer law.
For cancellations, returns or problems with an order, please contact:
M.P. Osborne
Email: shop@mposborne.com
Isle of Wight, United Kingdom